LG OLED Burn-in Warranty 2026
LG OLED burn-in warranty 2026: G5 covers 5 years, C5 covers 2 years
LG's burn-in warranty is the most generous in the OLED industry. The G-series gets 5 years of burn-in coverage in the US. The C-series and B-series get 2 years. Coverage is panel-replacement, not repair.
LG burn-in warranty by model (US)
Coverage applies to 2024 and 2025 model year LG OLED TVs purchased new. UK and EU terms differ.
| Model | Panel | Standard | Burn-in | Price |
|---|---|---|---|---|
| LG G5 (Gallery) | WOLED MLA 2025 | 1 year | 5 years (US) | $2,499 (65") |
| LG G4 (Gallery) | WOLED MLA 2024 | 1 year | 5 years (US) | $1,799 (65") |
| LG C5 | WOLED 2025 | 1 year | 2 years (US) | $1,499 (65") |
| LG C4 | WOLED 2024 | 1 year | 2 years (US) | $1,199 (65") |
| LG B5 | WOLED 2025 | 1 year | 2 years (US) | $899 (65") |
What is covered, what is not
Covered
- Image retention from normal varied viewing
- Streaming services, gaming, sports, broadcast
- Mixed-content household use under 10 hours daily
- Burn-in appearing within warranty period
- Panel replacement, including labour
Not covered
- Commercial / public display use
- 24/7 single channel display (news ticker, security feed)
- Physical damage, water, lightning
- Static gaming HUD for 18+ hours daily
- Damage from disabling pixel-refresh cycles
How to claim, step by step
- 1. Document. Take photos of the burn-in on a uniform grey or white screen (use a YouTube slate test pattern).
- 2. Gather paperwork. Have your purchase receipt, model number, and serial number ready.
- 3. Contact LG. Call 1-800-243-0000 (US) or use the LG support website chat.
- 4. Submit. LG support opens a case and may request photos via email.
- 5. Inspection. Approved cases typically result in a technician home visit or send-in for assessment.
- 6. Replacement. Approved repairs replace the entire panel module at no charge.
LG OLED picks by warranty coverage
LG warranty questions answered
Does LG cover OLED burn-in under warranty in 2026?+
Yes. The LG G5 (G-series) carries a 5-year burn-in warranty in the US. The LG C5 (C-series) and LG B5 (B-series) carry the standard 2-year limited warranty which now explicitly includes burn-in coverage. To claim, you contact LG support, describe the issue, and they typically request photos. Approval depends on whether the burn-in occurred under normal use (not 24/7 static channels).
What counts as covered burn-in?+
Covered: image retention from normal varied use including streaming, gaming, sports, and mixed broadcast. Not covered: damage from leaving a single static channel on 18+ hours daily for years, commercial display use, physical damage, water damage, lightning strike. LG's policy explicitly covers consumer residential use.
How do I claim LG burn-in warranty?+
1) Call LG US support (1-800-243-0000) or use the LG support website. 2) Provide your model number, serial, and proof of purchase. 3) Describe the burn-in issue and provide photos. 4) LG will assess remotely or send a technician for in-home inspection. 5) Approved claims typically result in panel replacement at no charge.
Is the LG 5-year warranty US-only?+
The 5-year G-series burn-in warranty is offered in the US and Canada. UK and EU markets typically receive 2 years of standard warranty, with regional differences in burn-in coverage. Check the LG product page in your region for current terms. The 2-year warranty in the UK is enforced by consumer protection law; the extra 3 years on the G-series is a US-specific manufacturer extension.
Sources: LG warranty terms (lg.com/us/support), LG product page Burn-In Care section. Terms verified April 2026. Regional terms vary; always check your local LG page for current coverage.